How to Complain

We’ve been practising writing letters of complaint in lessons recently – I thought this video might be of some use.  Enjoy.


The Lights Are On – Data Protection

It’s a long video, but a really good one.

Towards the end of the video consider these questions and make notes in your notepad:

  • What is the Data Protection Act and why does it exist?
  • How does the Data Protection Act affect the work of office administrators?