We’ve been practising writing letters of complaint in lessons recently – I thought this video might be of some use. Enjoy.
It’s a long video, but a really good one.
Towards the end of the video consider these questions and make notes in your notepad:
- What is the Data Protection Act and why does it exist?
- How does the Data Protection Act affect the work of office administrators?
Try not to be offended by the blatant gender stereotyping and dodgy acting in this video… it was from 1947! Isn’t it fascinating how things have changed?
- Is any of this relevant today? The equipment might not be, but what about the skills of the secretary?
- Why do we see more administrators these days, rather than secretaries?
The video isn’t great quality and the background music is a little annoying… but the content is really good! Enjoy 🙂
We’ve been thinking about customer service in class a fair bit recently. What do you think of this?!
How NOT to behave at work!
Watch it a second time, keeping an eye on the people in the background!