How to Complain

We’ve been practising writing letters of complaint in lessons recently – I thought this video might be of some use.  Enjoy.


Back in the Day

Try not to be offended by the blatant gender stereotyping and dodgy acting in this video… it was from 1947!  Isn’t it fascinating how things have changed?

Discussion topics

  • Is any of this relevant today? The equipment might not be, but what about the skills of the secretary?
  • Why do we see more administrators these days, rather than secretaries?